Privacy Policy​

01. Introduction​
  1. SoftPOS (referred to herein as “SoftPOS” or the “App”) is a mobile point of sale solution provided by Magnati (the  “Company”) which enables users to make payments digitally.
  2. The Company respects your privacy and provides this Privacy Policy (the “Policy”) to help you understand how the Company collects and uses the information you submit, or which is otherwise collected when you access or use SoftPOS.
  3. This Policy applies to information collected in respect of individuals who use SoftPOS for merchants who use the App to accept payments. In this Policy, “you” means an individual, merchant who accesses or uses the App.
  4. In this Policy:
  5. “Identification Data” means any data in a form which can identify you, whether you are a merchant and
  6. “Non-identifying Data” means information in a form that does not, on its own, permit direct association with you or any other natural or legal person.
  7. This Policy only governs the collection and use of information collected through or in connection with the App. It does not apply to information collected in other ways or to any other websites, products, software or services operated by the Company. It does not modify or alter other agreements you may have, or enter later, with the Company.
  8. This Policy does not apply to the data collection and use practices of any third parties you may contract with using or in connection with the App, including but not limited to merchants or your mobile service provider.
  9. By accessing or using the App or providing information to the Company through the App, you agree to the practices described in this Policy. IF YOU DO NOT agree to the practices described in this policy, DO NOT ACCESS OR USE THE APP.
  10. In addition to this Policy, for certain features of the App the Company may present different or additional information practices and terms specific to those activities at the time the information is collected.
02. What information does the Company collect?
  1. Information collected when you register with SoftPOS The Company collects certain Identification Data when you register with SoftPOS. If you register as a merchant, the Bank will collect
  2. Information collected through your use of SoftPOS When you execute transactions using the App, the Company will generate and maintain records of those transactions. When you login to the App, the Company will collect email, password and  alliance code
  3. Device information The Bank may collect Identification Data from the devices on which you install or access the App, such as:
    Android ID, device brand, device model, name of Operating System and Operating System version, the location of your devices, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals; and your IP address.
  4. Non-identifying Data Depending on the permissions you grant, the Company may collect Non-identifying Data such as your device settings, language, time zone and information about user activities on the App, security state (For example: Root– Android; Overlay detection – Android; Emulator detection – Android; Debugger detection – Android, Hooks detection – android), Phone State (For example: network information, status of calls) and internet connection using (such as IP address, connection speed, provider).
03. How does the Company use your information?
  1. The Company uses the information it collects:
    (A) to provide the payment and associated services within the App to you;
    (B) to evaluate, improve and develop our services and to notify you about these changes;
    (C) to administer our services, including for troubleshooting and testing purposes;
    (D) to help keep the App and the Company’s systems and services safe and secure;
    (E) to send you marketing communications;
    (F) to show you advertisements and promotions which are relevant to you and to measure the effectiveness of such services;
    (G) to respond to you when you contact the Company;
    (H) for the purposes of anti-money laundering, terrorist financing and fraud monitoring; and
    (I) to enforce other legal agreements between you and the Company.
  2. (J) The customer’s email address will be used for no other purpose than sending the e-receipt.
04. When will the Company disclose your information?​
  1. The Company has an obligation to keep your Identification Data confidential and to make it available only:
  2. to you;
  3. to the Central Bank of the United Arab Emirates (the “Central Bank”);
  4. to another regulatory authority which is approved to receive the data by the Central Bank;
  5. by the order of a UAE court;
  6. to Al Etihad Credit Bureau and other parties as necessary for compliance with anti-money laundering and terrorist financing laws; or
  7. to Fiserv and other third party service providers for purposes of providing SoftPOS.
  8. Any Non-identifying Data the Bank collects is aggregated with the data of other users and may be disclosed for the purposes described in this Policy without your further consent or any other restriction.
05. How does the Company protect your information?

The Company takes appropriate technical and organisational measures to protect your information against accidental and unlawful loss, destruction, alteration, disclosure, access or use.

06. Where does the Company hold your information?​

The Company has an obligation to store your Identification Data, including transaction records, on servers within the territory of the UAE. The Bank may transfer Identification Data to locations outside the UAE without your further consent or any other restriction for purposes of use of the Soft Point-of-Sale and as otherwise provided for in this Privacy Policy.

07. Could the Company make changes to this Policy?​

The Company may vary this Policy at any time by giving reasonable notice to you. If you do not agree with any change made by the company to this Policy, your sole and exclusive remedy is to terminate your use of the App.

08. What happens to my information when I stop using the App?

The Company has an obligation to retain your Identification Data for as long as you are a user of the App and for a minimum of five years after you cease to be a user. The Company has an obligation to retain records of each transaction for five years from the date of the transaction. The Company reserves the right to retain your data when these periods expire. The Bank may retain your Non-identifying Data without your further consent or any other restriction.

09. Help and Support

You can access help and support or file a complaint in relation to this Policy by contacting the magnati Call Centre and other support services provided by the Company as published on the App.